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Frequently asked question!
Hi, How can I help you? Search for your answer in these categories
Can I change or cancel my order?
Can I change or cancel my order?
We want you to be happy with your purchase. If you're not satisfied, we're here to help.
Returns and Refunds
- You may return most items within 30 days of delivery for a full refund or exchange.
- The item must be unused, in original condition, and with all tags/packaging intact.
- To start a return, contact us at [azzurie.co] with your order number.
How does Azzurie's order shipping process work?
How does Azzurie's order shipping process work?
Orders are processed within 1โ3 business days (excluding weekends/holidays).
Custom or made-to-order items may take longer (notified at checkout).
Tracking
Tracking numbers are sent via email once your order ships.
Which countries are the products delivered to?
Which countries are the products delivered to?
We ship orders worldwide.
How much does the shipping cost?
How much does the shipping cost?
We offer complimentary shipping on all your orders.
Which shipping methods do you offer?
Which shipping methods do you offer?
We currently offer only one option, but we work exclusively with the fastest and safest delivery services to your address.
Do you save my bank details?
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that dealsย with it. Your data is completely safe.
What certifications do Azzurie moissanites have?
What certifications do Azzurie moissanites have?
Every Azzurie moissanite is certified by the GRA (Gemological Research Association) โ the authority that verifies purity, cut, and optical performance of each stone before it reaches any setting. Our diamond pieces come with IGI (International Gemological Institute) certification, guaranteeing the authenticity, grading, and quality of every stone. Two gems, two certificates, one standard of excellence.
Does moissanite lose its brilliance over time?
Does moissanite lose its brilliance over time?
No. The brilliance you see the moment you open the box is the same brilliance 40 years from now. Moissanite doesn't cloud, doesn't fade, and doesn't degrade with wear โ it is a 9.25 Mohs gemstone that retains its optical properties permanently. A piece you buy once and wear forever.
Is the packaging gift-ready?
Is the packaging gift-ready?
Every piece arrives in an exclusive Azzurie gift box, ready to give. No rewrapping, no explaining. Open and gift.
What is the warranty on your jewelry?
What is the warranty on your jewelry?
Every Azzurie piece is backed by a lifetime warranty against manufacturing defects โ including issues with settings, clasps, finishes, and structural integrity. If anything falls short of our standard, we make it right. The warranty does not cover damage caused by impact, exposure to chemicals, contact with perfumes or chlorine, or misuse of the piece.
What types of credit cards do you accept?
What types of credit cards do you accept?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.